SA Counselling is committed to upholding the highest standards of privacy and confidentiality to create a safe, non-judgmental space for all our clients. This policy explains how we handle your personal and sensitive information, ensuring it is protected throughout our therapeutic relationship.
1. Confidentiality in Sessions
- All information disclosed during sessions is kept strictly confidential.
- Confidentiality applies to all aspects of therapy, including personal, mental health, and sensitive information shared.
- Counsellor Shakira is bound by professional ethical standards, which require her to protect the privacy and confidentiality of all client interactions.
2. Exceptions to Confidentiality
- While we strive to maintain complete confidentiality, there are certain exceptions required by law and ethical guidelines:
- If there is an imminent risk of harm to yourself or others.
- In cases where child or elder abuse or neglect is disclosed or suspected.
- When disclosure is legally required by a court order.
- In such instances, we will make every effort to discuss these circumstances with you before any information is shared.
3. Information We Collect
- Personal Information: We collect information such as your name, contact details, and emergency contact.
- Session Notes: Minimal session notes may be kept, but these are strictly for tracking therapeutic progress and are never shared without your consent.
- Specialty-Specific Information: For some issues (e.g., anxiety, depression, self-harm), specific information may be gathered to tailor our approach to your unique needs.
4. Data Protection and Security
- We employ strict security measures to protect any electronic and physical records.
- Data collected is only accessible to authorized personnel and is stored in secure locations.
- SA Counselling adheres to all relevant data protection regulations, ensuring your personal information is stored and handled securely.
5. Your Rights
- You have the right to access and review your personal information or request a correction.
- You may also request the deletion of your data, subject to legal and ethical retention requirements.
Any request to view, correct, or delete information can be submitted directly to SA Counselling.
6. Contact Us
If you have questions about this Privacy and Confidentiality policy, please contact us at:
- Email: contact@sacounselling.com
- Phone:
- Contact Form
SA Counselling is dedicated to providing a secure and confidential environment that respects your privacy and promotes your well-being. Thank you for trusting us with your journey.