FAQs

Frequently asked questions

You can book a session by visiting our Appointment Booking Page or by calling us at 0000. We offer both in-person and virtual sessions for your convenience.

Before beginning your counselling journey with us, we kindly ask that you complete a pre-assessment form and a Clinical Outcomes in Routine Evaluation (CORE) form. These forms help us understand your current situation, needs, and goals. By providing this essential information, we can tailor our sessions to better support your well-being and track progress over time.

The first consultation is free, and is also an opportunity for yourself to ask any questions before you decide to go ahead with your counselling journey with us. During this consultation, our counsellors will do their very best to explain to you about how counselling can help you and your present situation.


If you are concerned about a loved one, we do advise you to encourage them to get the help that they need and you are very welcome to recommend our services to them. However, we will need them to be willing to get in touch with us themselves via phone for a free consultation, so that we can help them in the best possible way that we can.

Counselling is a space where you can speak freely and allow yourself to open up. Counselling can help in putting things into perspective, help you understand your emotions better and guide you to think about possible solutions to your problems.

We are a counselling service that follows a person-centred approach, which means that our clients are at the heart of our work. We help you to explore your emotions and help you find possible solutions to issues. In your counselling sessions, you are not obliged or pressured to disclose anything you do not want to. Your counsellor will ask questions about your feelings and discuss with you the problems you are experiencing.

We are here to help you manage such emotions. We understand that it can be difficult at times and clients can sometimes become nervous at the beginning or during sessions. We will always try our best to make you feel at ease.

This is a natural process of your healing journey and please be assured that your counsellor understands this. Your counsellor will give you all the time and space that you need in that moment. Take your time always.

No. Counsellors are trained to be non-judgemental and are trained to view things from their client’s perspective only.

We understand that some may struggle to speak English, and this can become a barrier for some to gain the support they need. Hence, we also provide counselling in Urdu and Gujrati, if needed.

Regular counseling sessions nurture mental health, just as routine check-ups support physical wellbeing. Consistent therapy fosters a safe space for exploring feelings and developing coping strategies. Prioritizing regular sessions leads to long-term resilience and mental clarity. We offer short-term and long-term counselling, as we understand that counselling may not be for everyone. Therefore, we are also happy to also provide one-off sessions

Sessions are typically last between 25-50 minute. Longer sessions can be arranged if needed, so please contact us.Prioritizing regular sessions leads to long-term resilience and mental clarity. We offer short-term and long-term counselling, as we understand that counselling may not be for everyone. Therefore, we are also happy to also provide one-off sessions

Yes! We offer virtual therapy sessions via a secure, encrypted video platform such as on ZOOM, SKYPE, and WhatsApp video. We also can provide help via telephone, social media, and even via email. You can access therapy from the comfort of your own home.

Our fees vary depending on the duration of the appointment. Counselling sessions start at only £20 for 30 minutes and £30 for 50 minutes. Please contact us for more details.

We strive to make the payment process as straightforward as possible. Sessions can be paid for in advance or at the time of your appointment. We accept various payment methods including bank transfers, and online payment platforms like PayPal. If you prefer, you may also arrange a direct debit for ongoing sessions. For any questions regarding payment or to discuss alternative arrangements, please don’t hesitate to contact us.

We understand that life can be unpredictable. If you need to cancel or reschedule your appointment, we kindly ask for at least 24 hours notice. This allows us to offer the time slot to another client in need. Please note that cancellations made within less than 24 hours of the appointment will incur a fee. We appreciate your understanding and cooperation

We do not provide a refund once you are beyond your first free session. If after your first session, you feel that the counsellor or our services are not for you, we are happy to listen to your concerns and to accommodate you.

No, you do not need a referral from your GP, as we are a private counselling service. You will need to book your counselling sessions directly with us. You are also not obliged to inform your GP about your counselling sessions with us if you do not wish.

Yes, all sessions are confidential. We are bound by professional ethics to protect your privacy. The only exceptions to confidentiality include situations where there is a risk of harm, child abuse, or a court order requiring us to release information.

If you’re unsure, feel free to reach out for a consultation. During the first session, your counsellor will help assess your needs and recommend the best approach.

Inclusivity and respect are at the core of everything we do. We welcome clients from all walks of life, regardless of background, sexuality, religion, gender identity, or any other characteristic. Our mission is to provide a safe and supportive environment where everyone feels valued and heard. We are committed to fostering a space where diversity is celebrated and all individuals can find the help and support they need.

We want you to feel comfortable with your counsellor. If for any reason you feel the need to switch to another counsellor, we encourage you to reach out, and we’ll work to find the right solution. identity, or any other characteristic. Our mission is to provide a safe and supportive environment where everyone feels valued and heard. We are committed to fostering a space where diversity is celebrated and all individuals can find the help and support they need.